Stera Danışmanlık Gayrimenkul Yazılım İhracat ve İthalat Ltd. Şti. · identical to the text inside the app
This Withdrawal, Cancellation and Refund Policy covers all online payment transactions (dues, common area expenses, bill payments, service fees, etc.) made through the YonexiA platform. The policy is regulated within the framework of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation No. 29188.
2.1. Payments made through the YonexiA platform (dues, bills, etc.) are financial transfer services that are instantly performed in electronic environment. Pursuant to Article 15/ğ of the Consumer Protection Law No. 6502 and Article 15/ğ of the Distance Contracts Regulation; the right of withdrawal cannot be exercised for services instantly performed in electronic environment and for services whose performance has begun with the consumer's consent before the expiration of the withdrawal period. 2.2. By pressing the payment approval button, the Buyer declares that they know and accept that there is no right of withdrawal. The payment amount is transferred to the relevant site/building management's account and this transaction is irreversible in nature. 2.3. Legal basis for the inapplicability of the right of withdrawal: Distance Contracts Regulation Art.15/ğ - 'The right of withdrawal cannot be exercised in contracts for services instantly performed in electronic environment or intangible goods instantly delivered to the consumer.'
Despite the absence of the right of withdrawal, refund requests may be made in the following exceptional cases: a) The same payment being collected more than once due to a system error (duplicate payment) b) The payment amount being processed differently from the charged amount (amount error) c) Unauthorized or unapproved transaction being executed (security breach) d) Payment not reaching the recipient due to a technical failure
4.1. To request a refund, you must first apply to your affiliated site/building management. Approval from the site management is a prerequisite for initiating the refund process. 4.2. In cases where approval cannot be obtained from the site management, you may submit an application to support@yonexia.com or via KEP address stera@hs01.kep.tr including your payment receipt/voucher, explanation, and contact information. 4.3. Refund requests are evaluated within 7 business days at the latest from the date of application, and the result is communicated to the Buyer.
5.1. Approved refunds are processed through the original payment method: • For payments made by credit card: Refund is made to the relevant card within 5-10 business days. If the card has been cancelled, the refund is redirected to the bank account. • For payments made by bank transfer/wire: Refund is transferred to the IBAN specified by the Buyer within 3-5 business days. 5.2. Refund periods may vary depending on the processing times of banks and financial institutions. YonexiA completes transactions within its own structure within 3 business days at the latest.
The right of withdrawal cannot be exercised and refund requests are not accepted in the following cases: a) Confirmation that the payment was transferred in the correct amount and to the correct recipient b) Transactions approved by the Buyer's own will and successfully completed (outside the scope of the right of withdrawal) c) Refund requests rejected by the site management d) Applications exceeding 120 days from the payment date
For all questions, requests, and complaints regarding your withdrawal, cancellation and refund transactions: Email: support@yonexia.com | KEP: stera@hs01.kep.tr | Address: Güvenevler Mahallesi 1928. Sokak Global Office No:5/25 Postal Code:33140 Yenişehir, Mersin | In-platform support channel | Working hours: Weekdays 09:00-18:00